Anindam Mitra

About Anindam Mitra

Seasoned techno-commercial & operations leader with 25+ years across EdTech…

Experience

1. Operations and Sales Head

   Oojo.Com

   Oct 2023 — Present · IN

   Managed and mentored a team of 30 sales professionals, boosting team performance by 25%.• Developed and maintained robust reporting systems, providing critical insights for strategic decision-making. • Fostered a culture of continuous improvement, encouraging innovation and adaptability among Team members.• Implemented a customer relationship management system, enhancing client satisfaction andretention rates. • Established performance metrics, holding team accountable for individual and group targets.• Streamlined sales processes, reducing overheads and improving operational efficiency.• Conducted comprehensive training programmes for new hires, ensuring rapid integration and productivity.• Optimised sales funnel management, improving conversion rates and customer engagement.• Liaised with potential customers to determine needs and provide recommendations.• Customised service offerings to accommodate consumer needs.• Referenced weekly sales ad and promotional signage to verify and enforce correct pricing.• Participated in continuous product development training to maximise sales potential.• Managed customer relationships through consultative sales techniques to attain individual sales goals. • Conducted comprehensive market research to identify potential clients and opportunities for business expansion.• Retained clients and obtained referrals by promptly resolving customer complaints, adding value and elevating service quality.

Education

• GNIIT from NIIT

  Diploma in IT, Computers

  1997 — 1999

• Sambalpur University

  BSC, Chemistry Botany Zoology

  1994 — 1997

Skills

• Introducing New Products
• P&L
• Business Strategy
• Marketing Communications
• Identifying New Opportunities
• Operations Management
• Strategic Planning
• Sales
• Marketing
• Training
• New Business Development
• Negotiation
• Project Planning
• Networking
• Team Management
• Recruiting
• Identifying Client Needs
• Sales Operations
• Crm
• Project Management
• Strategy
• Budgets
• Business Development
• Income Statement
• Account Management
• Key Account Management
• Customer Relationship Management (Crm)
• Vendor Management
• Leadership
• Management
• Team Building
• Market Research
• Soft Skills
• Analysis
• Advertising
• P&L Accountability
• Selling
• Human Resources