Animesh Gupta

Helpdesk manager, Major incident manager, service management, service delivery manager, trainer, People management , Career coach

Role: Major Incident Manager at Kyndryl
Location: West Delhi, DL, IN
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Animesh Gupta

Over 10 years experience in ITSM and service operations, Service management Lead, hiring…

Experience

Major Incident Manager
Kyndryl
Nov 2019 — Present · Gurugram, IN
Working for premium banking client. Manage and Monitor a team with 20 members• People management including hiring, goal setting mentoring, break adherece, rostering and leave mgmt. keep track of daily KPI of each individual.• CSAT scores greater than 95%Ensuring KPI and SLAs are met and performance reviews for the teamReal time supports for agents on the floor. taking escalation callsCoaching 1:1 performance and daily huddles.Critical situation manager. Sending notification to stakeholders, Coordinating and escalating among different infrastructure technical teams.Driving the continuous improvement of processes and procedure, Automation initiative and reduction in backlog.

Contact information

Verified work emails, personal emails, and direct dials — unlocked in one click.

Work email
•••••@kyndryl.com
Personal email
•••••@•••••.com
Direct dial
+•• ••• ••• ••••

Unlock verified contacts

Free to start · No credit card required

Current company

Kyndryl India

IT Services and IT Consulting · 8.9K employees · Founded 2021 · Bengaluru East, Karnataka, India

We are Hiring! We have the world’s best talent that design, run, and manage the most advanced and reliable technology infrastructure each day. Together, we think holistically about the health of these vital technology ecosystems. We will be a focused, independent company that builds on our foundation of excellence by creating systems in new ways. Bringing in the right partners, investing in our business, and working side-by-side with our customers to unlock potential. We're raising the bar. Our experience speaks for itself: We have 80000+ highly skilled employees around the world serving 75 of the Fortune 100. But our purpose is what drives us: Advancing the vital systems that power human progress. Because when a digital ecosystem is healthy, it can more readily adapt and support continuous growth and that opens up a world of possibility for everyone. Together, we are the heart of progress. ⚠️ Alert: Beware of Fraudulent Job Postings and Offers: We at Kyndryl have been made aware of an ongoing scam in which malicious actors impersonate Kyndryl or its representatives. These fraudulent schemes often appear as requests for employment opportunities. Scammers typically reach out via Telegram, Signal, WhatsApp, LinkedIn, Facebook, email or other communication/messaging platforms. Common Scam Tactics: • Fake Job Offers: Fraudsters send messages offering employment opportunities, with often times requesting payment for recruitment processing. Kyndryl never charges candidates for job applications or interviews. • Non-Payment for Work: Victims may be asked to complete work for a “promised” fraudulent payment that never materializes. • Fake Email Correspondence: Messages may appear from unofficial email addresses, such as K••••••@gmail.com or r••••••••@kyndryl-hr-help.com, and will falsely offer interviews or job placements. How to Protect Yourself: • Kyndryl and its employees will never ask for payment for job applications, interviews, or project work.

kyndryl.com

Find verified contacts for anyone on LinkedIn

Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.

Start for free See how it works

Free plan included · No credit card required

This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.

About Animesh Gupta

Experience

Major Incident Manager

Find verified contacts for anyone on LinkedIn