Animesh Halder

Senior Site Reliability Engineer @Salesforce

Keep the customer-facing services available at top performance by maintaining the constant health of the supporting systems. Incident management - Act in key support roles during major incidents e.g. Sev0, Sev1. Also, participate in the technical review of the incident for problem management Problem Management - populate and participate in RCAs and hand them off to the Global Solutions team Change Management: Ability to build relationships, create partnerships, influence and drive structured change as trusted advisors Ensuring that work carried out by the Site Reliability team is executed in such a way as to comply with the company’s internal compliance policy and directives Being available to discuss and resolve technical issues and escalations with other technical staff as required Work with and lead other members of the team in staying on top of key industry innovation and technology, and assist in team development growth Identifying work opportunities and preparing or assisting with the preparation of technical proposals as required Work to automate detection and resolution of recurring issues in the production environment.