Anil Kasalanati

About Anil Kasalanati

Technologist with more than 2 decades of in-depth experience in developing high-performing proficient technology teams, leading end to end delivery of high scale technology solutions.Driven cultural change in various Fortune 500 and FTSE 100 GCC’s to increase productivity, collaboration and quality of deliverables using Agile methodologies, value streams and dev-ops tools.Passionate about improving engineering quality and velocity via AI adoption, refactoring and process reengineering.Built digital assets - App and Portal which have the best in industry rating in BFSI industry. Highest digital STP % of 99%.Built multi tenanted all-in-one distribution app for large distribution and agency base for a large Insurance player. App covers the complete lifecycle for the agent - onboarding, trainings, lead, activity management, quotation, application tracking and customer service.Built agentic AI based chatbots at scale for BFSI which supports millions interactions every month. Built agentic frameworks to support complex orchestration and highly responsive interactions.Built next-gen contact center for major insurance player in India using Gen AI based voice interactions. 80%+ reduction in manual call transfers.Built tech enterprise platforms for BT UK markets. The omnichannel platforms supports Mobile, Web and Call centre channels of business. Launched BT mobile app which improved thr NPS by 40 basis points. Launched all the digital platforms for BT UK Business market. Built Service app for BT which has the highest rating in UK telecom. Built BT Sports sale and payment BSS platforms for UK.Built large scale enterprise data platfoms which stream real time data. The platform is natively enabled for digital and AI/ML models consumption.Built payment and billing platform which multi million £ for British Telecom UK and Prudential Asia.Awarded “Technical Hero” Top coder award by Microsoft in 2008 after being voted as top 3 coders.Experienced in building best-in-class GCC platform engineering teams grounds-up matrixed into multiple geographies. Experienced in setting up global enterprise platforms from India. Managed direct budgets >40m£. GCC site leadership for large GCC + technology resources)Experienced in CXO level stakeholder management and working in matrixed structures to create value from GCC and Technology platforms.

Experience

1. Head Technology - Us and Digital Services

   MetLife

   Aug 2025 — Present · Hyderabad, IN

   India GCC Head - US Technology Build and lead the teams in GCC for US MarketsSite Head- GCC

Education

• University College of Engineering, Osmania University

  Bachelor of Engineering - BE, Computer Science

• Indian Institute of Management Bangalore

  Master of Business Administration - MBA, Business Administration and Management, General

Skills

• Agile Methodologies
• Team Building
• Wcf
• Software Project Management
• Program Management
• Strategic Leadership
• Sql
• Asp.net
• Team Leadership
• Requirements Analysis
• IT Strategy
• Ajax
• Xml
• Leadership
• C#
• .net
• Architecture
• Saas
• Enterprise Architecture
• Service Delivery
• Business Analysis
• Solution Architecture
• Tfs
• Team Management
• Integration
• Project Management
• Vendor Management
• Software Development Life Cycle (Sdlc)
• Team Foundation Server (Tfs)
• Budgeting