Anil Kumar
Helping MR & Consulting Firms with Online Surveys | VOC, CX & EX Programs (Qualtrics XM) | Forsta Surveys | Certified Research Professional (CRP)
- Role
- Program Manager at Capgemini Invent
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Anil Kumar
With over 20 years of experience in survey programming, I help market research agencies and consulting firms execute complex, high-quality surveys across global markets.I specialize in- SURVEY PROGRAMMING using industry-leading platforms: Qualtrics XM, FORSTA (Confirmit and Decipher)- Supporting a wide range of research needs: Market Research, Customer Experience (CX), Voice of Customer (VoC), and Employee FeedbackThroughout my career, I’ve- Delivered hundreds of successful survey projects with high client satisfaction and repeat business- Led and mentored teams of 50+ professionals, ensuring quality, speed, and consistency- Managed full project lifecycles—from requirements gathering and scripting to testing and deployment- Maintained rigorous QA standards to ensure data accuracy and respondent experienceIf you\'re looking for a reliable partner to support your survey programming needs or scale your Qualtrics capabilities, feel free to connect.
Experience
Program Manager
Apr 2023 — Present · Gurugram, IN
Spearhead management activities for global Market research surveys and Qualtrics experience management projects, managing project financials, and ensuring timely delivery of quality results- Lead a team of 25+ professionals and provide mentoring, coaching, and training to ensure continuous development and growth- Establish and maintain relationships with key clients, managing their expectations and ensuring high levels of satisfaction- Collaborate with cross-functional teams to develop proposals, manage budgets, and create project timelines
Education
University of Jammu
Master of Computer Applications (MCA), Application Software
2000 — 2003
Govt. Higher Secondary School, Latti (Udhampur), J & K
Higher Secondary Education (12th), Physics, Chemistry, Mathematics
1993 — 1997
Govt. Degree College (Boys), Udhampur (J & K)
B.Sc., Mathematics, Physics, Chemistry
1997 — 2000
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