Anila Gouda

Key Account Manager Operations @OCS India

Mumbai, IN

Act as the primary point of contact for key clients, addressing their needs and concerns. • Manged end to end transition across Residential,Commercial,Educational & Hospital,Hotels,Malls,Aviation sectors, optimizing manpower & driving operational excellence. • Oversaw daily site operations during transition phases, developing & implementing processes, performance metrics & training programs to boost efficiency. • Coordinated with Stakeholders, Vendors & Supplier to ensure smooth operations & timely deliveries. • Conducted Safety Audits & training to ensure adherence to safety protocols. • On time submission of monthly requisition of MEP & cleaning/disposable materials, uniforms, stationery & petty case. • Conduct regular safety inspections & address any identified hazards. • Ensure the in-house team accurately maintains all checklists, M&E handover/takeover books, system reading parameters, floor site round checklists, PPM schedules, attendance registers, inventory registers, and logbooks, while regularly cross-checking and verifying them for consistency and accuracy.• Preparing MMR, DSR, MOM, QBR reports updated. • Conduct regular meetings and site visits to ensure client satisfaction and address any concerns. • Provide training and development opportunities to enhance team performance. • Ensure all facility management services (MEP, HVAC, Housekeeping) are delivered as per contract terms.• Conduct site inspections and audits to ensure compliance with service level agreements (SLAs) and key performance indicators (KPIs). • Identify opportunities for additional services or contract renewals to drive revenue growth.• Prepare and present proposals for contract extensions and new business opportunities. • Oversee timely invoicing and collections, addressing any billing issues promptly. • Monitor account profitability and ensure adherence to budgetary constraints. • Collaborate with the sales and business development team to secure new contracts.

Odisha School of Engineering Polytechnic, Berhampur,Ganjam, ODISHA

Diploma Electrical Engineering, Electrical Engineering

Govt.U.G Project High School,patanda,Ganjam, ODISHA

10th, High School

GIET Gokarnapur, Ganjam, ODISHA

ITI Electrician, Electrical Engineering

Sophitorium Engineering College (SEC), Khurda, Bhubaneswar, ODISHA

B.Tech , Computer science engineering