Anil Yadav

About Anil Yadav

Profile Summary: Experienced IT professional with a comprehensive skill set in managing IT infrastructure, security, and support operations. Adept at overseeing diverse responsibilities, including server and device management, software updates, and implementing IT solutions. Skilled in asset management, network monitoring, and troubleshooting to ensure seamless IT operations. Proven ability in budget planning, technical evaluation, and procurement processes. Proficient in problem-solving and remote IT management across multiple locations.Results-driven Senior Specialist at HCL Technologies Ltd. with extensive expertise in IT Service Management and Operations Management. Proficient in leveraging ServiceNow and managing Configuration Management Database (CMDB) to streamline processes and enhance service delivery. Well-versed in ITIL V4 methodologies, I excel in aligning IT services with business objectives, driving efficiency, and ensuring compliance. My strong analytical skills and commitment to continuous improvement enable me to identify opportunities for optimization, fostering a culture of excellence within teams. Passionate about delivering innovative solutions that meet organizational goals and enhance customer satisfaction.

Experience

1. Senior Specialist

   HCLTech

   Jul 2024 — Present · Gurugram, IN

   Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basicnetwork/desktop/laptop support, Printers, iPhone/iPad & other Smart DevicesBreak-fix, troubleshoot and resolve software issues; Re-imaging computers/hard drivesBacking up and restoring user data, settings and associated systems administration activitiesAssist Service Desk/Remote Desktop Support teams for hands and feet coordination effortsAssist on Incident, Service Requests and Problem management activitiesTaking ownership of issues through to resolution on all appropriate requestsCategorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing systemto track tickets and provide up-to-date status and informationMove equipment associated with escalated incidents and service requestsPerforming asset inventory activities as neededRecommends and/or performs upgrades on systems to ensure longevityMaintain spare parts/inventory list on a monthly basis and coordinate for any disposal requestsProvide trade show planning and support, setup, test, training, logistics and maintenance of all requiredWorkstation and peripheral equipment at the site.Be available for On call support during after hours as and when necessary for Priority 1 & 2 IncidentsAdhere to ticket response and resolution SLA\'s as agreed upon with the customerBasic understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN,Ethernet desktop configuration issuesSupport during Town Halls, Board Meetings, Executive Conferences, Auditorium Meetings. Desired experience onsupporting Logitech or MS Teams RoomSmart hands support for Rack & Stack of Server, Storage, Network & Firewall components.If necessary & required liaise with Third Party Vendors & support for resolving complex or OEM related issues.

Education

• Jiwaji University

  M.com, Marketing

  2012 — 2014

• Jiwaji University

  Bachelor of Commerce (B.Com.), commerce

  2008 — 2011

• Madhav Institute of Technology and Science, Gwalior

  Hardware & Networking Diploma

  2011 — 2012