Anil Soni

About Anil Soni

Operations Management – Streamlining workflows, ensuring SLA compliance, and optimizing processes. Claims Processing & Documentation – Managing end-to-end insurance claims with accuracy and compliance. Quality Analysis & Compliance Audits – Monitoring performance, conducting audits, and driving process improvements. Customer Service & Escalation Handling – Managing inquiries, resolving issues, and enhancing customer satisfaction. Debt Collection & Recovery – Implementing effective recovery strategies to improve payment resolution. Process Improvement & Workflow Optimization – Identifying inefficiencies and implementing automation or process enhancements. Microsoft Office & CRM Tools – Expertise in Excel, Word, Outlook, and CRM systems for documentation and reporting. Team Leadership & Training – Mentoring teams, coaching associates, and ensuring adherence to best practices.

Experience

1. Lead Associate-ops

   WNS

   Oct 2024 — Present · Pune, IN

   Managed agency services operations, ensuring seamless support for insurance agents and policyholders. Optimized workflows to improve processing accuracy and reduce errors, enhancing efficiency by 20%. Trained and mentored junior associates, leading to a 15% improvement in process adherence. Handled escalations related to agent transactions, commission processing, and policy adjustments, achieving a 95% resolution rate.

Education

• Yashwantrao Chavan Maharashtra Open University

  Bachelor of Commerce

• Maharashtra State Board of Secondary and Higher Secondary Education (MSBSHSE)

  High school certificate, Commerce

• Maharashtra State Board of Secondary and Higher Secondary Education (MSBSHSE)

  SSC