Anil Shriwas
Senior Executive @Grab (Grab a Grub Services Ltd)
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WORK HISTORY
Senior Executive @Grab (Grab a Grub Services Ltd)
Gwalior, IN
Leading end to end operations of all Delivery Centers in assigned - Facilitating launch of new city operations and expanding operations in current cities- Driving improvement initiatives through solving complex problems around logistics & customer experience- Mentoring Delivery Center Team Leaders- Liaising with multiple teams, such as Finance, Sourcing & Customer Service for smooth operations- Working as a part of project teams to plan and implement new initiatives at Delivery Centers
EDUCATION
Jiwaji University
Bachelor of Commerce - BCom, Business Administration and Management, General
Jiwaji University
Bachelor of Commerce (B.Com.), Business/Commerce, General
SKILLS
ABOUT ANIL SHRIWAS
As a Senior Executive at Grab, I lead the end-to-end operations of all Delivery Centers in assigned areas. I facilitate the launch of new city operations and expand existing ones, driving improvement initiatives through solving complex problems around logistics and customer experience. I also mentor Delivery Center Team Leaders and liaise with multiple teams for smooth operations.I have a Bachelor of Commerce degree from Jiwaji University and a certification in Quality Management for Operational Excellence from LinkedIn. I have over 5 years of experience in managing delivery centers, ensuring performance across key parameters such as customer satisfaction, turnaround time, throughput, delivery revenue, employee engagement, MIS reporting, and costs in B2B business. I am passionate about delivering high-quality service and creating a positive impact on the communities we serve.
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