Anil Satpathy

About Anil Satpathy

Salesforce & Customer Success leader with 21 years of CRM Cloud Delivery IT experience, including 6+ years in global customer-facing roles across the USA & South Africa. Experience in digital transformation, scaling Salesforce Cloud Practices & Global CoEs, and delivering global programs with 100% CSAT. Delivery experience spans across Salesforce and Siebel-Oracle RODOD ecosystems,leading large-scale CRM and cloud transformation programs.Recognized for driving AI adoption,delivery governance, and intelligent automation to enhance efficiency and customer value. Atrusted, people-focused leader who embeds customer voice to drive innovation and business impact.Core Traits & Competencies : Strategic Thinker | Customer-Obsessed | Delivery Excellence Champion | Cloud Practice Builder | Trusted Advisor to C-Level | People-Centric Leader | Innovator & Change Driver | Resilient & Outcome-FocusedKey Highlights: Award-Winning Leadership – Honored with Salesforce Trailblazer Award - 2025 (highest individual honor at Salesforce GDC) and Customer Success Award - 2024 (highest team honor at Salesforce GDC) Customer Advocacy – Aligns organizational capabilities with evolving client needs; drives adoption, measurable impact, and long-term customer success Salesforce Cloud Practice Development – Built and scaled practices & CoEs to 70+ consultants, delivering 45+ projects and sustaining >100% utilization. People Leadership Excellence – Led 70+ member teams with >95% Great Manager scores,>96% retention, and strong AI-readiness Delivery Excellence & Crisis Leadership – Expert in Agile program management and delivery governance; trusted to ensure business outcomes with zero unmanaged escalations Innovation & Reusable Assets – Designed and delivered reusable productized assets and cross-cloud accelerators, driving measurable efficiency gains, faster time-to-market, and stronger customer adoption Talent Transformation – Spearheaded large-scale programs to develop future-ready People Leaders and transition consultants into higher-impact customer-facing roles Trusted Client Partner – Worked closely with Salesforce Product teams and global clients to embed VoC insights, drive adoption, and deliver sustainable growth Executive Presence – Recognized for sound judgment, clear communication, and practical leadership that accelerates transformation and customer success Process Excellence – Skilled at simplifying and standardizing complex processes; consistently achieved 5/5 stakeholder satisfaction.

Experience

1. AVP & Practice Head - Enterprise Platforms

   Innova Solutions

   Nov 2025 — Present · Hyderabad, IN

   Leading enterprise platform growth across Salesforce, Microsoft Dynamics CRM, and Pega practices, with a focus on delivery excellence, scalable platform capabilities, and measurable business outcomes for global clients

Education

• Biju Patnaik University of Technology, Odisha

  Bachelor of Engineering - BE, Computer Science

• Indian Institute of Management Ahmedabad

  Senior Management Program

• Indian School of Business

  Executive Programme, Digital Transformation

Skills

• Siebel Marketing Module
• Software Project Management
• Crm
• Project Management
• Software Development
• Program Management
• Business Process
• Project Delivery
• Business Analysis
• Technical Project Delivery
• Sql
• Business Process Improvement
• Oracle
• Requirements Analysis
• Testing
• Sharepoint
• Oracle Sql
• Siebel
• Sdlc
• Solution Architecture
• Requirements Gathering
• Pre-Sales
• Siebel Call Center
• Siebel Crm Configuration
• Project Planning
• Telecommunications
• Siebel Eim