Anil Kumar Sharma

About Anil Kumar Sharma

Accomplished 13+ years experienced IT professional with demonstrated expertise providing Solutions, and application support to achieve goals. Skilled at leveraging technology to enhance business operations with success ensuring completion on time and within budget. Multi-Vendor experience on diverse fields of mobile network technologies with hands on experience in carrying out Service delivery, expansion and technical support with proven capabilities of managing projects, driving changes, process improvement, analyzing and solving complex issues. Adapt at working with cross-functional teams and fostering strong alliances with staff at all levels. Excellent analytical, organization and communication skills; dedicated to surpassing organizational objectives.

Experience

1. Account Delivery Manager

   Knowesis Pte Ltd

   Oct 2018 — Present · Chennai, IN

   Deliver IT Services Management (ITSM) solutions based on ITIL best practices • Build and maintain productive relationship with customers. • Develop customer strategies for performance metrics, escalation management, and communication strategy. • Act as main point of contact for customers regarding business service issues, questions and concerns. • Determine budget and timeline for business service delivery Monitor and control expenses. • Recruit and lead cross functional teams to meet business goals. • Identify gaps and develop corrective plans. • Coordinate and lead account service team to ensure cost effective and timely delivery of business solutions • Develop and maintain service delivery plan and strategic account plan. • Invoice and billing to the customers and partner’s • SLA design and support definition design for all tiers. • Contract negotiation with Customer and Vendors

Education

• GNIT, Greater Noida

  Bachelor of Technology (B.Tech.), Information Technology

  2001 — 2005