Anil Kumar Panikala Sambaiah

About Anil Kumar Panikala Sambaiah

My focus is on managing and implementing Salesforce projects, I\'ve played a pivotal role…

Experience

1. Salesforce Production Support Engineer & Data Analyst

   AmeriHealth Caritas

   Jul 2025 — Present · US

   Delivered end-to-end development on Salesforce Health Cloud, including configuration, customization, and enhancement of patient support program workflows, prod. Incident requests• Migrated legacy patient support programs into Salesforce Health Cloud by designing data models, patient timeline configurations, Agents calls through Avaya One X and care plan mappings.• Developed scalable Apex Classes, Triggers, Flows, Lightning Web Components (LWC), and Health Cloud-specific features such as Care Plans, Care Gaps, and Assessments.• Collaborated with Salesforce Architect and Product Manager to translate healthcare business requirements into technical designs, ensuring HIPAA/PHI compliance and secure handling of sensitive patient data.•Led the Salesforce Sales Cloud and Health Cloud implementation for a healthcare payer to streamline group sales and member enrollment.• Designed broker and agent management portals in Experience Cloud, enabling brokers to submit quotes, track renewals etc.• Built and optimized integrations between Salesforce Health Cloud and third-party healthcare applications, ensuring seamless patient data synchronization.• Implemented Health Cloud custom objects, record types, and page layouts tailored to different patient support program needs.• Contributed to Agile development cycles, providing sprint updates, peer code reviews, and defect resolutions to support high-volume delivery.• Designed and enforced data security standards, leveraging Salesforce Shield, role hierarchies, sharing rules, and Health Cloud permissions.• Enhanced patient 360 views and service agent consoles by customizing Health Cloud console navigation, action plans, and patient timeline components.• Supported quality assurance and UAT cycles, ensuring successful migration of legacy patient journeys and data accuracy within Health Cloud.• Documented development standards, migration approaches, and Health Cloud-specific best practices for ongoing program scalability.

Education

• Jawaharlal Nehru Technological University, Kakinada

  Master of Technology - MTech, Electrical and Electronics Engineering

  2004 — 2007

• JNTUH College of Engineering Hyderabad

  Bachelor of Technology - BTech, Electrical and Electronics Engineering