Anil Kumar Nasam
Senior Manager, Quality Engineering @ ServiceNow | ITSM (Service Catalog, DEX) | Ex-Broadcom
- Role
- Sr Manager, Quality Engineering at ServiceNow
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
Experience
Sr Manager, Quality Engineering
Feb 2024 — Present · Hyderabad, IN
Led the quality effort for ITSM - DEX and related Agentic AI enablement support, aligning engineering excellence with enterprise-scale growth and stability goals. • Accelerated delivery throughput by 40% through strategic QE capacity planning, targeted upskilling in AI automation and ensuring 90% test automation per PI thereby reducing regression cycles from 6 to 3 days.• Enhanced engineering quality and efficiency by enforcing enterprise-wide standards, boosting code coverage from 50%→80% and reducing test maintenance overhead by 15%.• Improved product reliability and predictability via defect governance, risk management, and cross-functional release controls—cutting customer regressions by 20% QoQ and ensuring 100% on-time GA delivery.• Directed the QE technology roadmap and team scale-up (8+ FTEs) to adopt Agentic AI and modern tooling, advancing automation maturity and driving innovation in AI-driven testing practices.
Skills
- Eclipse
- Unix
- Agile Methodologies
- Xml
- Oracle
- Quality Assurance
- Java
- Selenium Webdriver
- Sql
- Javascript
- Core Java
- Testing
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