Anil Kumar Ganagala
Software Engineer at TCS || EUC & IT Support SME || Shift Lead ||Pega Senior System Architect (CSA 8.7) ||
- Role
- End User Support Specialist at Tata Consultancy Services
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Anil Kumar Ganagala
Results-oriented Software Engineer at Tata Consultancy Services (TCS) with strong hands-on experience in End User Computing (EUC) and IT support operations.Currently working as a Shift Lead / Subject Matter Expert (SME) with over 1+ year of experience in monitoring team performance, managing daily operations, and ensuring timely incident resolution.Certified Pega Senior System Architect (CSA 8.7) with a keen interest in automation and low-code technologies. Passionate about delivering reliable solutions, improving operational efficiency, and continuously upgrading technical skills.
Experience
End User Support Specialist
May 2024 — Present · Bengaluru, IN
Worked in End User Computing (EUC) support handling L1/L2 incidents and service requests.• Served as Shift Lead / SME, monitoring team activities and ensuring SLA compliance.• Provided support for POS systems, desktops, laptops, printers, and network-related issues.• Coordinated with cross-functional teams to resolve critical incidents efficiently.
Education
Raghu Engineering College
Bachelor of Technology - BTech, Computer Science
2019 — 2023
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