Anil Kumar
Process Improvement | IT Management
- Role
- Major Incident Manager at Buchanan Technologies
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Anil Kumar
Results-driven IT Operations Manager with over 13 years of experience leading Network…
Experience
Major Incident Manager
Nov 2021 — Present · Hyderabad, IN
Working Major Incident Management in IT infrastructure• Manage Major Outages (P1 and P2 incidents) globally and coordinate with various technical Support teams on a bridge to restore the services as soon as possible, in order to minimize the impact on the business.• Driving the efficiency and effectiveness of the incident management process• Monitoring the effectiveness of incident management and making recommendations for improvement• Restore Services with minimal business impact• Escalate Hierarchical and Functional Escalations appropriately and on time without hesitation• Alert updates are sent out on a periodic basis.
Education
Rajiv Gandhi Prodyogiki Vishwavidyalaya
Diploma in Computer Science Engineering , Computer Science
2010 — 2013
School of Excellence
12, Mathematics
2009 — 2010
Indian Institute Of Business Management And Studies
Master of Business Administration, Information Technology
2015 — 2017
Saraswati Higher Secondary School, Gadarwara
High School Diploma, Mathematics
2007 — 2008
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