Anil Kondrapally

About Anil Kondrapally

Hi, I\'m Anil Kondrapally, an enthusiastic IT professional with over one year of experience in technical support and server management. My expertise lies in troubleshooting system issues, analyzing alerts, and providing timely resolutions to ensure smooth business operations. I have strong knowledge of networking fundamentals, operating systems (Windows, Linux), and a growing interest in cybersecurity.I am passionate about delivering reliable technical solutions while maintaining clear communication with stakeholders, customers, and engineering teams. With a proactive approach and problem-solving mindset, I aim to contribute to organizational efficiency and continuous improvement.

Experience

1. Ioc Technical Support Representative

   NTT DATA, Inc.

   Sep 2024 — Present · Hyderabad, IN

   Performing server administration, network troubleshooting, and cloud infrastructure issues, achieving 98% SLA compliance. Administrating ServiceNow platform, managing incident, request, and change management modules in alignment with ITIL best practices. Accessing virtualization platforms and Azure to verify host status and analyze event logs for system health checks. Performing in-depth root cause analysis (RCA) on escalated incidents Delivering high-quality customer service by effectively communicating technical solutions, addressing user concerns with empathy, and ensuring prompt, clear follow-up to maximize user satisfaction Addressed incidents across multiple Operating Systems, logged in to affected systems, performed L1 troubleshooting, documented actions, and communicated with stakeholders Worked on Active Directory for user account management – including adding/removing users, unlocking accounts, and basic troubleshooting. Ensured SLA adherence by providing timely resolution or escalation, avoiding breaches and maintaining customer trust. Recognized for quick turnaround during P1/P2 incidents and driving continuous improvement initiatives

Education

• Naveena junior college

  Intermediate

• Bankatlal Badruka College For Information Technology

  Bachelor of science, M.S.CS