Anil Gupta

Logistics Specialist @Shiprocket

Gurugram, IN

Key Responsibilities:Led operations for the Delhivery account, focusing on issue resolution and logistics flow optimization.Improved KPIs like NDR, BPR, RTO, RAD, and prepaid conversions through proactive tracking and escalation handling.Collaborated with courier partners, stakeholders, and sellers to streamline first-mile and last-mile processes.Achieved a 10% reduction in delivery disputes and improved pickup-to-delivery time by 15%.Achievements:Boosted prepaid conversion by 4% and COD by 5%.Recovered operational losses and reduced recurring loss incidents by 5%.