Anil Desale
Leadership Team - Head Mutual Fund , Wealth & BCP Operations - ICICI Securities Ltd
- Role
- Vice President Operations at ICICI Securities
- Location
- Thane, IN
- LinkedIn followers
- 500 followers
About Anil Desale
Holding an experience of more than 26 years in Operations, Customer Service Delivery and…
Experience
Vice President Operations
Aug 2008 — Present · Navi Mumbai, IN
ICICI Securities Ltd : 2008 till date - Vice President – Operations Heading Account opening,Account servicing,Distribution operations, Partner operations Pan India. Leading a team of over 45 employees Key accountabilities:• Strategic Planning & Management• New Process launch • Process Designing• Cost optimization• Process automation and system development• Interaction with Regulators ( Sebi, NSDL,CDSL,KRA,NSE,BSE)Operations Management:• Processing 3 in 1(Bank, Demat and trading A/c) applications• KYC (Know your customer) process,• Dispatch of deliverables like Password and welcome kits,• Query /Complain Handling through FCRM • Managing Regulatory Compliance.• Process compliance • Audit• Process quality scores
Skills
- Call Center Operations
- Process Engineering
- Launch Experience
- Query Resolution
- Process Improvement
- Decentralised Operations
- Team Management
- Management
- Sales Process
- Customer Service Operations
- Call Centers
- Project Planning
- Relationship Management
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