Anil B Alex
Associate Director at EY
- Role
- Associate Director at EY
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Anil B Alex
Performance driven professional who excels at coordinating with cross-functional teams;…
Experience
Associate Director
Jan 2018 — Present · Bengaluru, IN
Setting up “ServiceNow” IT Service Management through Agile Methodology on the Cloud Platform for various clients including Single tenant/Multi-tenant ServiceNow instances• Functioning as Operations / Technology Support Manager for ITSM applications like ServiceNow and Analytics applications like Tableau/Spotfire/PowerBI and Big Data applications.• Leading the ServiceNow application support from EY. My role involves working extensively with different product managers and product owners on assisting with the PI planning, product roadmaps, reviewing current project deliverables, vendor management from a Platform and Operations Support perspective. • Engaged in delivery objectives program and achieving the targeted delivery criteria, including quality, timeliness of deliverables and other KPIs (SLA metrics, TTR, time to resolve & number of issues escalated) as dictated by program and employee objectives for the various ServiceNow instances and Analytics applications.
Education
Bangalore University
B.E
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