Anil Allwyn

About Anil Allwyn

22+ years of experience in Customer Success, Account Management, Revenue Retention & growth, Churn Management, strategic thought leadership for operational excellence, Value Confirmation & Customer Loyalty.• Leadership for customer success teams, across various geographies, with a coherent sales & support strategy which includes customer growth, sales enablement, customer touchpoints, customer health & value confirmation.• Deep understanding of customer success, sales cycle, customer life cycle, partner enablement & client migration.• People Management Skills – Emphasis on mentoring, nurturing & strengthening the team by value addition & trust. • Program Management – Managing Programs, driving process changes & enhancements.• Hiring & Training• Trained & certified on – BEC Certification, Project Management & a bouquet of Organizational development concepts.

Experience

1. Senior Customer Success Manager

   AppViewX

   Jun 2023 — Present · Bengaluru, IN

   Currently working as a Senior Customer Success Manager for the EMEA region, managing enterprise customers with a book of business valued at $2.5 million, with a focus on driving customer retention, expansion, and overall account health.

Education

• Bangalore University

  Bachelor of Commerce (B.Com.), Accounting and Finance

  1998 — 2003

Skills

• Account Management
• Product Management
• Training
• Customer Satisfaction
• Relationship Management
• Team Management
• Crm
• Customer Retention
• Professional Services
• Customer Service
• Selling
• Subject Matter Experts
• Leadership
• Key Account Management
• Channel Partners
• Data Center
• Sales
• Salesforce.com
• Project Management
• Customer Relationship Management (Crm)
• Lead Generation
• Management
• Cloud Computing
• Saas
• Solution Selling
• Strategic Partnerships
• Enterprise Software