Aniket Shukla
Customer Success Manager | CPaaS & SaaS | Retention, Expansion & Lifecycle Ownership | Creating Value Through Trust & Seamless Execution
- Role
- Customer Success Manager at SMS-Magic
- Location
- Nagpur, MH, IN
- LinkedIn followers
- 500 followers
About Aniket Shukla
Customer Success Manager at SMS-Magic, driving adoption, retention, and growth across CPaaS and AI-powered messaging solutions. I help enterprise clients leverage SMS (Salesforce, Zoho, Conversive), WhatsApp Business API, RCS, IVR, Voice, and AI voicebots to streamline workflows, boost engagement, and maximize ROI.Passionate about creating value through seamless execution, trust, and customer advocacy, I partner with cross-functional teams to deliver measurable outcomes across the entire customer lifecycle.#CustomerSuccess #CPaaS #ConversationalAI #Omnichannel #WhatsAppBusinessAPI #RCS #AIvoicebots #Retention #Expansion
Experience
Customer Success Manager
Jan 2026 — Present · Pune, IN
Education
Shri Ramdeobaba College of Engineering and Management
MBA Integrated, Marketing & Business Analytics
2019 — 2024
Bharatiya Vidya Bhavan's
10th
2017
Bharatiya Vidya Bhavan's
12th , Commerce
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