Aniketh More

About Aniketh More

Goal-driven and growth-focused professional with broad-based experience in general…

Experience

1. Manager - Client Success (Key Account Manager)

   Nityo Infotech

   Feb 2023 — Present · Mumbai, IN

   Manage Key Accounts This includes managing existing Key Accounts holistically - Escalation Management, Support Cross Functional Teams - Service and Finance, Conduct Monthly Service Meetings to discuss SLA, Open queries and way ahead- Developing Excellent clients servicing and communication/Rapport, in explaining technical concepts to non-technical users- Strong organizational and time management skills, with the ability to multitask and prioritize tasks in a fast-paced environment- Dealing with variations and the change control processes, negotiating less financially significant or complex matters with Vendors & Clients- Managing & creating RFP\'s & RFI\'s- Attention to detail and commitment to delivering high-quality work- Ability to work independently and collaboratively within a team- Coordination with external vendors on any technical issues- Escalate unresolved issues to the appropriate personnel and follow up to ensure resolution- Supervising representatives to ensure increased sales- Acting as the point of contact for the monitoring exisiting and Top clients in the orgainsation- Organizing meetings with clients about their needs- Handling budgets and client invoices- Suggesting innovative ways to increase sales and enhance clients\' experience- Developing new sales opportunities. and assiging it to the relevant Sales Team- Managed and resolved escalated customer support calls, providing expert-level solutions to complex issues- Identified process improvement opportunities and suggested strategies to enhance operational efficiency- Partner Management- Vendor Management.

Education

• Shankar Narayan college

  Bachelor of Commerce (B.Com.), Business/Commerce, General

  2009 — 2010

• Mumbai University Mumbai

  Bachelor's degree, Accounts

  2009 — 2010