Aniket Gudankwar
Customer Support Associate | IT Support & Service Desk Enthusiast | ITSM & ServiceNow Learner
- Role
- Customer Support Associate at Aerial Telecom Solutions
- Location
- Yavatmal, MH, IN
- LinkedIn followers
- 500 followers
About Aniket Gudankwar
Customer Support Associate with hands-on experience in IT Support and Service Desk operations. Currently working in a telecom environment, handling end-user issues, ticket management, and customer communication with a strong focus on resolution and service quality.Completed a 9-month Full Stack Trainee Internship, gaining exposure to HTML, CSS, JavaScript, React, Java, Spring Boot, and MySQL. This technical foundation helps me better understand systems, applications, and issue resolution from an IT perspective.Actively learning ITSM and ServiceNow and aiming to transition into an IT Support / Service Desk role where I can combine technical knowledge, problem-solving, and customer-focused support.
Experience
Customer Support Associate
Oct 2025 — Present · Yavatmal, IN
Providing end-user support for day-to-day technical and service-related issues in a telecom operations environment.Handling and resolving incidents and service requests through structured ticketing processes, ensuring SLA adherence.Performing basic troubleshooting for system, application, and connectivity issues and escalating when required.Coordinating with internal technical teams to ensure timely resolution and effective communication with stakeholders.Maintaining accurate documentation of issues, resolutions, and standard operating procedures (SOPs).Developing hands-on exposure to IT support workflows, incident management, and service desk operations.Actively learning IT Service Management (ITSM) concepts with a strong focus on transitioning into Service Desk and ServiceNow-based roles.Working in a government operational environment (CGST & Central Excise office), supporting structured processes, documentation standards, and compliance-driven workflows.
Education
Guru Nanak Institute of Technology, Nagpur
Bachelor of Technology (B.Tech), Computer Science and Engineering
Government Polytechnic, Yavatmal
Diploma in Engineering, Computer Engineering
School of Brilliant English Medium School, Ralegaon, Yavatmal (CBSE)
Secondary School (Class X), General Studies
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