Aniket D.
Customer Experience & Reputation Management | CX Operations, Escalations & Policy | Driving Retention & Trust
- Role
- Customer Experience Lead at SEPHORA
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Aniket D.
With a deep expertise in Customer Experience and Digital Marketing, I excel in resolving customer grievances, business process automation, managing online reputation, and implementing effective retention marketing strategies. My focus lies in elevating brand reputation and driving revenue growth through adept online reputation management, crisis resolution, and retention initiatives. Known for my leadership skills and dedication to exceptional client service, I am committed to exceeding expectations and delivering measurable results. Let\'s connect to explore how I can contribute to the future success of your organization.Operations: Customer satisfaction, Escalation/Complaint management, Grievance redressal, Chatbot automation, Ticketing systems automation, Feedback management, FRT, Crisis Management, Customer relationship management, Customer experience.Digital Marketing: Online Reputation Management, Social Listening, Competitor Benchmarking, Retention marketing, WhatsApp marketing, Customer Lifecycle Management, API Marketing, Email Marketing.
Experience
Customer Experience Lead
Jun 2024 — Present · Mumbai, IN
Education
University of Mumbai
Bachelor of Arts - BA, Education
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