Aniket Bhosle

About Aniket Bhosle

University graduate and ITIL V3 expert with 24+ years of work experience majorly in IT service delivery, & Business Relationship Management for Oil & Energy Industry. Experienced in transforming IT services into more efficient and cost effective operating model.

Experience

1. Regional Portfolio Lead - Technology Digital Workplace

   bp

   Oct 2025 — Present · Mumbai, IN

   As the head of the regional service delivery portfolio, the role encompasses oversight of digital workplace services across multiple geographies. The regions under purview—Middle East countries and India—present unique business environments, requiring tailored approaches to service delivery, compliance, and cultural considerations. Driving Business Productivity through Digital Advocacy:A core objective is to drive business productivity by advocating for the adoption and effective utilisation of digital tools and services. This involves promoting solutions that streamline workflows, enable collaboration, and support flexible working arrangements. Continuous engagement with stakeholders helps identify areas for digital intervention, ensuring alignment with evolving business needs. Collaborative Approach with Business Stakeholders:Close collaboration with business units is essential for delivering high-quality services. Regular dialogue enables a deep understanding of operational challenges and customer expectations. This partnership model fosters co-creation of solutions, rapid issue resolution, and the ongoing improvement of service offerings. Enhancing Customer Experience and Service Quality: Improving customer experience is a priority, achieved through the delivery of reliable, efficient, and user-centric digital workplace services. Feedback mechanisms, service analytics, and performance metrics are leveraged to monitor satisfaction and drive continuous improvements. Leading a Competitive, Multinational Team:The portfolio is supported by a highly competitive team of service delivery professionals operating across the bp business in multiple countries. Leadership efforts are focused on nurturing talent, fostering cross-border collaboration, and instilling a culture of excellence and innovation. Team members are empowered with the skills and tools necessary to meet high service standards and adapt to changing business demands.

Education

• Aptech Computer Education

  Diploma, Information & System Management

  2000 — 2001

• University of Mumbai

  Bachelor's degree, Business Management

  2000 — 2001

Skills

• Team Management
• Project Planning
• Crm
• Itil
• Vendor Management
• IT Outsourcing
• Business Process
• IT Strategy
• Strategy
• IT Management
• Customer Relationship Management (Crm)
• IT Governance
• Governance
• Business Process Improvement
• Service Management
• Service Desk
• Process Improvement
• IT Financial Management
• People Management
• Service Delivery
• Process Engineering
• Business Analysis
• Project Delivery
• Outsourcing
• Bpo
• Stakeholder Management
• IT Service Management
• Change Management
• Service-Level Agreements (Sla)
• IT Operations
• Managed Services
• Project Management
• Management
• Sla
• Itil® V3 Expert
• Pmo
• Problem Management
• Leadership
• Operations Management
• Business Relationship Management