Anika Wall

About Anika Wall

As a results-driven transformation leader, I bring a proven history of delivering…

Experience

1. Vice President, Global Customer Service & Operations

   MetLife

   Jun 2021 — Present

   Lead the Production Enablement functions comprised of 200 employees providing Quality Assurance, Training, Production Support and Workforce Management shared services across the United States. Focused on maximizing synergies of combined functions to establish fit-for-purpose standards and best-in-class practices to maximize stakeholder relationships, and enhance customer service and satisfaction across all channels.

Education

• Franklin University

  Doctor of Business Administration, Business Administration and Management, General

• North Carolina Central University

  Master of Business Administration (MBA)

  2003

• North Carolina Central University

  Bachelor of Arts (B.A.), Computer Information Systems (CIS)

  1999

Skills

• Agile Methodologies
• Business Process
• Pmp Study Group Faciliation
• Training & Education
• Project Planning
• Requirements Gathering
• Business Requirements
• Rational Tools
• Six Sigma
• Solution Architecture
• Process Improvement
• Lean Sigma
• Event Planning
• Microsoft Project
• Change Management
• Software Project Management
• Scrum
• Ms Project
• Pm Mentor Programs
• Lotus Notes
• Requirements Elicitation
• Visio
• Program Management
• Pmp
• Quality Assurance
• Sei Cmmi Level 5
• Conference Coordination
• Project Management Office (Pmo)
• Technical Writing
• Project Portfolio Management
• Requirements Analysis
• Pmo
• Leadership
• Lotus Notes Development
• Business Analysis
• Management
• Project Management