Anh T.
- Role
- Tech Ops Specialist at Spotify
- Location
- Jersey City, NJ, US
- LinkedIn followers
- 500 followers
Experience
Tech Ops Specialist
Jun 2021 — Present
Actively improving operational workflows both in tooling and processes in the CS organization to better support customer support teams. Ownership of ongoing user issues and incidents, providing information to Engineering/Product teams for resolution while communicating progress and process changes to relevant CS teams and leadership. Refining incident processes to better and proactively tackle escalations through a suite of monitoring/reporting tools. Subject matter expert on internal tools, core Spotify features/functions, and CS operations, acting as a communication bridge between CS and Product/Engineering.
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