Anhal Hamchou
Customer Service & Digital Support @McDonald's
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WORK HISTORY
Customer Service & Digital Support @McDonald's
DE
Digital Product Support: Assisting customers with the navigation of the mobile app, troubleshooting loyalty point issues, and facilitating mobile ordering to improve digital adoption.• Customer Experience (CX): Managing high-volume Drive-Thru operations while maintaining a focus on personalized service and conflict resolution.• Language Application: Daily professional use of German, providing technical and service-related assistance to a diverse customer base.• Workflow Optimization: Coordinating with the team to ensure digital orders are integrated smoothly into the physical production line.
EDUCATION
Damascus University
Bachelor of Art,
ABOUT ANHAL HAMCHOU
Results-driven Health Insurance Specialist with a passion for leveraging digital solutions to enhance customer experiences. Proven track record in driving process optimization, implementing innovative sales strategies, and maximizing customer satisfaction. Expertise in CRM Dynamics 365 for efficient customer relationship management and data-driven insights.
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