Anh Truong Nguyen
Information Technology Specialist Ii @Palo Alto Unified School District
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WORK HISTORY
Information Technology Specialist Ii @Palo Alto Unified School District
Palo Alto, CA, US
Troubleshoot problems encountered by staff and provide a timelyresolution via email, telephone and/or in person.• Escalate unresolved issues as needed until issues are resolved. Track all unresolved issues to closure via the District’s IT helpdesk.• Install and support desktop application software, hardware and peripherals.• Maintain licensing information for software purchased locally by their site(s) to ensure compliance with licensing requirements.• Maintain an accurate equipment inventory for assigned site(s) in the District’s central inventory management system.• Manage computer supplies and parts needed to complete daily responsibilities.• Collaborate with other members of the IT team to complete daily tasks and long-term projects.• Educate staff on the safe and secure use of technology.• Continue to learn about technologies and techniques related to assigned duties.• Make decisions based on established policy and procedures.• Maintain security of confidential information.• Travel to school locations as assigned.• Perform other duties as assigned.
EDUCATION
CodePath
Bootcamp, Cybersecurity
San José State University
Bachelor's degree, Psychology
0ffset Training Solutions
Certification, Zero2Automated Advanced Malware Analysis
Capella University
Bachelor of Science - BS, Cybersecurity
Evergreen Valley College
Associate's degree, Psychology
ABOUT ANH TRUONG NGUYEN
I am an Information Technology professional with over 5 years of experience supporting users, systems, and devices in high-availability, user-critical environments. I currently serve as an IT Specialist supporting multi-site operations, large device fleets, and Tier 2/3 technical issues, with a strong emphasis on reliability, security, and user experience.My career focus is transitioning into Healthcare and Clinical IT, where technology directly impacts patient safety, system availability, and data integrity. I bring a strong foundation in troubleshooting, access control, documentation, and incident response, along with growing expertise in hospital systems, clinical workflows, and healthcare security principles.I am particularly interested in the intersection of:* Clinical and hospital systems* Medical and diagnostic technologies (including imaging and neuro-related systems)* Cybersecurity, access control, and patient data protection (HIPAA-aware)I specialize in clinical and medical technology systems, with cybersecurity depth and neuroscience literacy
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