Angkuran Dey
Customer Service Consultant @ELEMIS
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WORK HISTORY
Customer Service Consultant @ELEMIS
City Of Bristol, GB
Providing multichannel customer support (email, phone, live chat), maintaining Elemis’ high standards and offering product guidance to drive satisfaction and repeat purchase.Using Microsoft Dynamics 365 (D365), Zendesk, and Magento to manage customer records, order fulfilment, returns, and escalations, coordinating with logistics for timely delivery.Handling complex enquiries with empathy and efficiency, maintaining customer satisfaction and contributing to strong Net Promoter Scores.Leveraging Outlook and Digital/AI tools to streamline communication, reduce response times, and capture feedback for continuous improvement.
ABOUT ANGKURAN DEY
I work at the intersection of intellectual property enforcement, digital intelligence…
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