Angie Wollan

Experience

1. Director of Operations

   Enclave

   Sep 2021 — Present · US

   Responsible for developing and implementing comprehensive policies and procedures, leading to enhanced operational efficiency across the organization. Spearheaded the adoption and optimization of advanced technology solutions and software systems, streamlining processes and improving team productivity. Established and developed a Business Process Optimization (BPO) department, including the introduction of several key roles to support the company’s growth strategy. Oversaw insurance management, ensuring proper coverage and risk mitigation. Consistently drove initiatives that improved operational performance, supported scalability, and contributed to the overall success of the company.Planned, monitored, and analyzed key metrics for day-to-day performance of operations, ensuring efficient and timely completion of tasks.Devised strategies to ensure growth of programs enterprise-wide, identifying and implementing process improvements to maximize output and minimize costs.Collaborated closely with human resources to lead with integrity, establishing a safe, trusting, inclusive, and productive environment for all team members.Established the Organization\'s first project management office (Business Process Optimization Department) focused on quality, reporting, and operations support.Created the Facilities Department to manage capital expenditure project management.Managed insurance of property assets, including over 5k multi-family units, 1.5M square feet of commercial space, and over $1.4B in total assets.Implemented and managed several software integrations

Education

• University of Mary

  Bachelor’s Degree

  2011 — 2015

Skills

• IT Strategy
• Program Management
• Pmo
• Pmp
• Quality Assurance
• Software Project Management
• Business Analysis
• Cross-Functional Team Leadership
• Project Management
• Visio
• Governance
• Business Process Improvement
• Proposal Writing
• Testing
• Sharepoint
• Business Process
• Software Documentation
• Sdlc
• Compliance
• Quality System
• Integration
• Project Portfolio Management
• Requirements Gathering
• Process Improvement
• Technical Writing
• Hipaa
• Management Consulting
• Business Requirements
• Requirements Analysis
• Change Management
• Healthcare Information Technology
• Internal Audit
• Quality Management
• Analysis
• Vendor Management