Angie Delarosa
Associate Director, Customer Success (Operations) @NAVEX
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WORK HISTORY
Associate Director, Customer Success (Operations) @NAVEX
Lake Oswego, OR, US
Customer Success Operations leader responsible for strategy and execution across multiple programs and initiatives.Digital Customer Success (Tech Touch)Scaled Customer Success (Low Touch)Voice of the CustomerCS and CX Tooling Administration (Gainsight, Salesforce Experience Cloud, Pendo, Skilljar)Serve as a consultative advisor to executives and cross-functional partners to improve business health and drive company-wide impact.Optimize multi-channel experiences via email, human interactions, Community strategy and design, customer education and thought leadership materials, and in-app communications.
EDUCATION
Folsom Lake College
Associate of Arts (A.A.), Business
ABOUT ANGIE DELAROSA
Creative and strategic leader with 15+ years’ experience designing and scaling complex programs, with an emphasis on connecting the customer experience to business outcomes. I align customer success, sales, and marketing strategies to deliver maximum impact. I have over 17 years of experience in customer success, along with more than 10 years of experience in marketing automation strategy. I am extremely versatile and specialize in various aspects of business, including, but not limited to- Program Design, Scaling, and Maturity- Customer Success Operations- Human and Digital Led Customer Success- Budget Planning and Budget Proposals- Executive and Board Level Reporting- Revenue Generation, Retention, and Growth- Voice of the Customer / Customer Advocacy- Content Strategy and Development- Team Enablement and Coaching- Project Management- Cross-Functional AlignmentAchievements- 3x Top 200 Customer Success Influencer- 3x Gainsight Pulse Speaker (US, UK, EU)- North America Customer Success Thought Leader Watchlist- EverAfter Most Creative CS Leader – Nominee- Gainsight Mentor & GameChanger VIPCertifications- Marketing Automation Certificate – 2016- Marketing Automation Trainer Certificate – 2016Featured in- Webinar: https://info.gainsight.com/launching-your-first-digital-first-segment.html- Blog:
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