Angie Counce
Executive Director @JPMorganChase
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WORK HISTORY
Executive Director @JPMorganChase
Head of Auto Operations, Collections, and Recovery Escalations & Customer ExperienceJP Morgan Chase – Tempe, AZ | June 2020 – PresentLead global teams across the U.S, Manila, and Mumbai, overseeing collections, recovery, and escalations for auto, card, and overdraft services.Consistently transformed underperforming sites into top performers — each location reached record-breaking results under my leadership.Designed and implemented a performance-driven culture framework emphasizing accountability, feedback, and coaching, resulting in sustained productivity gains and improved employee engagement.Developed future leaders through mentorship and structured career growth programs, increasing internal promotion rates and reducing turnover.Partnered cross-functionally to redesign operational processes, driving efficiency and reducing cycle times across multiple departments.
EDUCATION
Bethel University
Master of Business Administration (MBA), Executive MBA
Capella University
Doctor of Philosophy (Ph.D.), Industrial and Organizational Psychology
Metro State University
BS, Business Management
SKILLS
ABOUT ANGIE COUNCE
I’m a performance-driven leader who turns good teams into great ones — and great ones…
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