Angie Whiting

About Angie Whiting

Benefit Client Account Executive Responsible for book of business of high-profile clients totaling $2.5 million in annual revenue Manage daily activities of functional team members to ensure delivery of Word Class Service, client satisfaction and profitability across multi-regional teams Communicate regularly with client to resolve escalated issues and interface on day-to-day service delivery Analyze business requirements to identify change control and develop solutions for custom work Oversaw the coordination of schedules and resources, including project management of annual enrollment Create client specific best practices that proved repeatable, operationally excellent execution Work with Sales and the Implementation staff during the implementation phase and with Account Management to ensure service objectives are met Implementation Specialist Implement Carrier Enrollment Services for multi-practice implementations Work directly with clients to implement ADP products Use case management tool (Clarify) to capture both internal and client issues for research and resolution Collect project requirements and document in Functional Specification Documents Write technical specifications and configure mapping for HIPAA 834 and 820 file formats Coordinate testing with multiple vendors and internal systems, such Enterprise, BOSS, and WinFlex Three years experience implementing COBRA and Direct Bill products, produce and distribute COBRA electronic and paper eligibility reports Keep abreast of COBRA law and ensure ADP compliance to federal regulations Member of COBRA annual enrollment open enrollment task team Manage COBRA communication from clients and participants Implement Service Center projects as stand alone for Annual Enrollment and also for ongoing operations

Experience

1. Principal Program Manager (Cx)

   Workday

   Jun 2022 — Present · Salt Lake City, UT, US

Skills

• Human Resources Information Systems (Hris)
• Customer Retention
• Customer Service
• Personnel Management
• Vendor Management
• Leadership
• Business Process Improvement
• Deferred Compensation
• Adp Payroll
• Performance Management
• Employee Training
• Process Improvement
• Human Resources
• Hris
• Employee Relations
• Payroll
• Talent Acquisition
• Account Management
• Bpo
• Benefits Administration
• Employee Benefits