Angie Vu

About Angie Vu

I am an experienced and passionate Regional Vice President of credit union sales, with a…

Experience

1. Senior Customer Success Manager

   nCino

   Jan 2020 — Present

   nCino is the worldwide leader in cloud-based operating solutions for the financial services industry. Through its Bank Operating System, nCino leverages the power and security of the Salesforce platform to deliver a complete banking solution. Dedicated to transforming financial services through innovation, reputation and speed, nCino’s technology enables financial institutions of all sizes to expand market share, adapt to meet regulatory compliance, drive profitability and optimize operational transparency- Driving customer\'s maximum value from their investment in nCino, focused on utilizing all of their licenses, identifying new opportunities, and collaborating with sales teams to ensure growth attainment through an Executive Business Review process - Working in tandem with Sales Account Managers and Support Engineers to manage accounts to ensure customer success with the nCino platform - Partnering with the customer to establish a transformational Optimization Plan to ensure achievement of business goals - Effectively networking within an account from the C-Level down in order to achieve successful execution of the customer’s Optimization Plan - Developing a comprehensive understanding of the customer’s business challenges and objectives to appropriately map nCino features and associated business benefits to address their needs - Identify risks to the customer by achieving their stated business goals and developing a risk mitigation plan - Serving as a customer advocate in driving industry best practices and the evolution of nCino product and platform functionality, courses and administrative services integral to the customer\'s success - Developing and maintaining long-term relationships with stakeholders - Providing thought leadership and best practices, both internally and externally, around business transformation - Delivering successful customers to the contract renewal cycle and supporting the renewals process to minimize customer attrition

Education

• North Carolina State University

  Bachelor of Business Administration (B.B.A.), Business Administration - Finance and Marketing

  2011 — 2015

• University of North Carolina at Charlotte

  Master of Business Administration (M.B.A.), Concentration in Marketing

  2015 — 2016