Angie Roscoe
Strategic leader driving growth and quaility outcomes through efficient daily operations and continuous process enhancement.
- Role
- Vice President - Absence Operations at ComPsych
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Angie Roscoe
I am a proactive and adaptable executive well-versed in planning, implementing, and…
Experience
Vice President - Absence Operations
Dec 2023 — Present
Provide executive oversight and direction for a dynamic team of Customer Experience, Claims, Training, and Quality professionals, ensuring the delivery of exceptional FMLA and absence management services.Operational Excellence: Develop and implement innovative strategies to optimize operational efficiency, drive cost-effectiveness, and exceed industry benchmarks for service delivery.Team Development: Recruit, develop, and manage a high-performing leadership team, fostering a collaborative and results-oriented work environment.Client Relationship Management: Cultivate strong relationships with key clients and partners, effectively communicating the value proposition of FMLA and absence management services.Performance Management: Establish and monitor key performance indicators (KPIs) to measure operational success, identify areas for improvement, and drive continuous process optimization.Product Development: Collaborate with subject matter experts and legal counsel to develop and enhance FMLA product offerings, ensuring compliance with regulatory requirements and meeting evolving client need,
Education
University of Arizona
Business Administration and Management, General
Skills
- Disability Insurance
- Insurance
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