Angie Kyle
SVP and Chief Customer Officer @New York Life
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WORK HISTORY
SVP and Chief Customer Officer @New York Life
Reflecting New York Life’s commitment to a customer-centric marketing and sales organization and desire to get closer to its customers, the Chief Customer Officer (CCO) role was created to serve the entire company rather than a single business line. Named as the first CCO to build and head the organization responsible for developing and delivering the company’s customer experience promise and strategy. Spearhead optimization, satisfaction and retention programs across channels, touchpoints and organizational boundaries. Ensure a deep understanding of our customers by determining and driving appropriate research, analytics and voice of customer programs. Proactively and innovatively assess customer sentiment and input to inform and shape product, marketing, communication and service strategies. Deliver programs that measure and improve customer retention and loyalty.
EDUCATION
University of Houston
BBA
ABOUT ANGIE KYLE
Marketing, product and client experience executive with a consistent record of obtaining results and exceeding expectations. Strong leadership skills and demonstrated ability to drive market share, increase brand recognition, improve customer experience, achieve operational efficiencies, and create revenue improvement through strategic marketing and product initiatives. Recognized as collaborative, innovative, discerning and diplomatic.
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