Angie Dudman

Product Specialist @Una Health

Stoke-On-Trent, GB

Serve as the escalation point for complex technical product queries from customers, internal teams, and partners.• Troubleshoot, document, and resolve product issues, working closely with Quality, Regulatory, and R&D as needed.• Maintain detailed knowledge of products across our portfolio, including diagnostic equipment, consumables, and digital platforms.• Support the commercial team with product demonstrations, technical training, and onboarding for both internal staff and external customers.• Attend customer meetings, trade shows, and industry events as the technical expert.• Collaborate with sales to build trust and confidence in our products, contributing to successful tenders and long-term relationships.• Manage POC/lab-based implementations including assay protocols.• Provide scientific and user insights to guide product development and improvement initiatives.• Participate in beta testing, validation studies, and user feedback collection.• Contribute to launch planning, developing training content, support materials, and FAQs.• Stay up to date on scientific advancements, market trends, and competitor activity to inform product positioning.

Lycée Catherine et Raymond Janot, France, Sens, 89

Baccalaureate, Scientific Bac - Speciality: Sciences of Life and Earth

The Manchester Metropolitan University

Doctor of Philosophy (Ph.D.), Microbiology

The Manchester Metropolitan University

BSc (Hons), Cell and Molecular Biology