Angie Dsouza
Digital Services Assistant @YMCA Calgary
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WORK HISTORY
Digital Services Assistant @YMCA Calgary
Calgary, AB, CA
Digital Service AssistantSupport digital operations and customer success by managing support tickets, maintaining system accuracy, and contributing to continuous improvement across Salesforce, Elevate, and Avocado platforms.Key ResponsibilitiesResolve Elevate support tickets across account management, programs, memberships, and user accessInput, audit, and maintain program and instance data (Day Camps, seasonal programs, Spring 2026)Perform quality assurance testing across memberships, programs, and system updatesSupport Salesforce administration tasks including backend setup, pricing, programs, and instancesComplete Salesforce training modules and apply learnings to day-to-day operationsAssist with documentation, SOP reviews, and Avocado knowledge base auditsCollaborate cross-functionally with internal teams to improve workflows and service deliveryKey Skills & ToolsCustomer support & ticket managementSalesforce (administration fundamentals)QA testing & data auditingProgram and membership administrationKnowledge base and SOP documentationSharePoint (permissions, page layouts, content management)
EDUCATION
Bhavans College Andheri (W)
HSC University of Mumbai , Business/Commerce, General
Divine Child High School, Andheri (E)
SSC University of Mumbai
Global Indian International School (Kuala Lumpur)
CBSC, Science
Rizvi College Of Hotel Management
Bachelor’s Degree, Hospitality Administration/Management
ABOUT ANGIE DSOUZA
My dedication to the YMCA\'s values and my commitment to providing excellent customer service shine through in my description. My experience as a Team Lead at Building Common Good demonstrates my ability to create meaningful and innovative fundraising objectives, which can be highly beneficial in my role at the YMCA.My extensive background in marketing, customer retention, engagement, and acquisition equips me with the skills necessary to effectively communicate with members and promote the YMCA\'s programs and initiatives. Additionally, my experience as an event coordinator and host showcases my ability to organize and facilitate engaging events, which can contribute to fostering a sense of community within the YMCA.
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