Angi Smithling
Manager, Customer Service Contact Center at Porsche Financial Services
- Role
- Manager, Customer Service Contact Center at Porsche Financial Services, Inc
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Angi Smithling
CAREER OBJECTIVE:A challenging position where my breadth of experience in captive automotive finance including call center management, sales and credit underwriting can be used to improve company performance. This position should have opportunities for a self-motivated, dedicated individual with proven leadership abilities to advance.
Experience
Manager, Customer Service Contact Center
Porsche Financial Services, Inc
Dec 2019 — Present · Atlanta, GA, US
Responsible for development and management of the Customer Service Contact Center and Workforce Management for the United States. Monitor performance of contact center and implement strategic actions to optimize internal processes, address inefficiencies and maximize effectiveness and engagement of staff to ensure quality and provide best in class service to Porsche, Bentley and Lamborghini customers and dealers. Collaborate with internal Porsche Financial Services colleagues, the Brands and Legal team to ensure statutory, regulatory and internal compliance requirements are met. Lead in the design, development, testing and implementation of support systems with IT and outside vendors. Responsible for customer service vendor management and departmental operating budget.
Education
Oregon State University
BS
Skills
- Credit
- Finance
- Accounts Payable
- Customer Satisfaction
- Credit Analysis
- Business Development
- Banking
- Business Process Improvement
- Customer Retention
- Commercial Lending
- Business Analysis
- Credit Risk
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