Andrew Ngeow
- Role
- Senior Director, Connectivity Insights at Charter Communications
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Andrew Ngeow
IT analytics director with over 12 years of experience working in communications and…
Experience
Senior Director, Connectivity Insights
Feb 2021 — Present
Directs reporting, analysis, and data engineering teams responsible for developing Charter\'s industry-leading customer experience and health monitoring metrics platform - Responsible for the definition and end-to-end delivery of usage and engagement reporting including: key performance indicator creation, data ingest and aggregation architecture, automated reporting, data visualizations, and directed analyses - Partners with Customer Service, Information Technology, Business Intelligence, Software Development, and Engineering groups to develop collaborative analyses across organizations - Develops frameworks for tracking customer engagement across upsell and troubleshooting opportunities and treatments in support of Marketing trials - Trains, mentors, and directs leadership team of senior managers, managers, architects, and lead developers - Proposes, procures budget for, staffs, and leads delivery across analyses efforts for network initiatives
Skills
- Mac
- Dreamweaver
- Photography
- Java
- Jira
- Omniture
- Web Analytics
- Business Analysis
- Software Development
- Integration
- Management
- Hive
- Linux
- C++
- Mobile Application Testing
- Adobe Analytics
- Digital Advertising
- Leadership
- Scripting
- Excel
- Tableau
- Sql
- Photoshop
- Teradata Sql
- Git
- Jenkins
- Programming
- Business Intelligence
- Analysis
- Tableau Desktop
- Tableau Server
- Python
- Data Analysis
- Test Automation
- Resource Development
- Microsoft Excel
- Etl
- Project Management
- Hadoop
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