Angelo Ortiz

About Angelo Ortiz

Hello, I am Angelo Ortiz. I have spent the past 35 years growing through the IT field, starting from the United States Marine Corps to the present day as a Technical Solutions Engineer. I have enjoyed seeing and learning about the changes in the IT world from punch cards to digital presentations. The learning part never seems to end, and that is what I enjoy the most. In my spare time, I am an avid poker player(Texas Hold\'em and have placed in the top 30 in 2 WSOP tournaments), a die-hard NY Giants & and NY Mets fan, and I enjoy spending my time with my 9 grandchildren. They keep me young at heart for sure! I am a highly skilled IT professional with more than 30+ years of experience. I bring a proven track record of successfully planning, implementing, training, and supporting enterprise systems. More than 25 years as a senior-level leader with expertise in project management, business analysis, Crystal Reports development, and Business Objects administration. Key Words:MSOffice, MS Project 2013, MS Word, Outlook, PowerPoint, Visio 2013, billing systems, disaster recovery planning, Complex Project Management, Outsourcing Management, Team leadership and motivation, IT Strategy, Software Documentation, IT Management, Process Improvement, SAP, Vendor Management, English, Disaster Recovery, Outlook, Windows, Technical Support, End-to-End Testing, Software Integration, Documentation, User Support, Communication Skills, BMC Remedy Ticketing System, IT Project & Program Management, PMP Pending, Change Management, Business Objects Enterprise Administrator 8.5/9.0/10.0, BOXI R2 Enterprise Administrator, BOXI SP 4.1 SP6 Enterprise Administrator, Crystal Reports, Repair & Troubleshooting, English & Spanish Language Fluency, Visio 2013, Excel 2016, Service Now Ticketing, Tableau V10, BI Dashboards, Reports, Team leadership, Hupbspot Ticketing and Deals specialist.

Experience

1. Technical Solutions Engineer

   Christiansteven Software

   Nov 2018 — Present · US

Education

• HDI

  Help Desk Support Center

• Grummans Data Systems Institute

  Technical Certificate in Computer Operations

  1985 — 1986

• Central Piedmont Community College

  Project Management

  2017 — 2017

Skills

• End-to-End Testing
• IT Project & Program Management
• Viso 2013
• Bmc Remedy Ticketing System
• Requirements Analysis
• Program Management
• Software Integration
• Tableau Level 1 & 2
• Reports
• Repair & Troubleshooting
• Itil
• Program & Project Management
• Software Documentation
• Sdlc
• Technical Support
• Business Analysis
• Outlook
• Vendor Management
• Microsoft Office
• Documentation
• System Security
• English
• Software Development
• Disaster Recovery
• Box Sp 4.1 Sp6 Enterprise Administrator
• Process Improvement
• Business Process Improvement
• IT Asset Management
• Windows
• Microsoft Word
• Team Leadership
• English & Spanish Language Fluency
• Servicenow Ticketing
• IT Strategy
• Customer Service
• Data Analysis
• Management
• IT Management
• System Maintenance
• Servicenow Administrator