Angelo Sacchetto
Repair Centre Manager (Operations Manager) @Ingenico
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WORK HISTORY
Repair Centre Manager (Operations Manager) @Ingenico
CA
Direct supervision of team members, including responsibility for-Hiring of all team members and monitoring new hire orientation procedures-Training and evaluating the efficiency and productivity of team members by establishing performance standards and objectives; conducting regular Operations Reviews and Performance Appraisals•Ensure all relevant documentations are captured within databases•Engage internal teams and external parties to resolve issues•Direct supervision of team members, including responsibility for: •Implementing a communication management plan and status reporting up to executive levels•Responsible for ensuring development, delivery and day to day operations of core services that meet business needs and SLA requirements, and align with BNS technology standards and pattern, as well as industry best practices•Engage internal teams and external parties to resolve issues•Implementing a communication management plan and status reporting up to executive levels•Recommend solutions and implements appropriate actions for issues•Liaise with relevant stakeholders to ensure projects are delivered with minimum disruptions to facilities and all relevant data are received and updated into database•Ensure the availability of an adequate inventory of tools and other supplies to operate the facilities.•Monitor and report on project activities and provide relevant management updates to both internal and external stakeholders•Manage and adjust team member needed as soon as a new business is added•Accountable for achievement of annual budget targets, and for partnering with business stakeholders to meet business-level targets•Ensure the availability of an adequate inventory of tools and other supplies to operate the facilities•Monitor and report on project activities and provide relevant management updates to both internal and external stakeholders•Estimate the possible changes in the budget based on the related volume forecasts
EDUCATION
Instituto Universitario Politécnico Santiago Mariño
Bachelor of Science, Electronic Engineering
St. Gabriel
Employability Skills for Newcomers
University Institute of New Professions (Caracas
Technicians, Electronic Engineering
SKILLS
ABOUT ANGELO SACCHETTO
OBJECTIVE: Operation and management of high-tech equipment, Telecommunication, Electronics Engineering and Network ManagementI am an Electronics Engineer and Six Sigma Black Belt Certified. I have over 25 years of experience in operation and management of electronics and telecommunication products and services. As a Six Sigma I have the knowledge and experience to improve the quality of the process. I have a high development level in different skills: Installed, removed and maintained various electronics and telecommunications equipment and related systems such as microwave radios, switch, router, cellular mobile, POS, and other related electronics and telecommunications equipment. Maintained, troubleshot and administered the use of local area networks (LANs), wide area networks (WANs), mainframe networks, computer workstations, connections to the Internet and peripheral equipment.PROFESSIONAL QUALIFICATIONS• Over 25 years of experience with increasing responsibilities in operation and management of telecommunication, electronic, digitization, automation products and services and managing service repair operations• Identified, evaluated and recommended improvements to organizational structure, process, capacity and productivity for technical and financial components• Contributed to the planning, implementation, management and evaluation of team projects by applying project management principles• Identified and suggested new and effective ways to get a task done, solve problems or identify opportunities• As a Six Sigma Black Belt Certified, I have the knowledge and experience to improve the quality of the process at a low cost• Used tools and strategies for process improvement• Analyzed the data to investigate and verify cause-and-effect relationships• Adapted to a variety of responsibilities and environments with a commitment to ongoing professional development• Experimented in use the DMAIC (Define, Measure, Analyze, Improve, and Control) methodology guidance and direction to business analysts, stakeholders and project team• Developed clear and detailed business process map in order to facilitate effective process design or re-design• Develop financial and operational annual business plan with the top-level managers, and manage an operational budget and P&L• Fluent English, Spanish and Italian
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