Angelo Reid

About Angelo Reid

A resourceful, results-oriented team player known for my ability to see the big picture and get things done on time with limited resources. Experience includes; TEM, management, strong account management, call center, customer service, ordering and provisioning, and billing resolution. •Telecom Expense Management (TEM), ARIBA, ORACLE, SAP•Experienced with Billing, provisioning local service ILEC, Verizon, MCI, AT & T, Level3, CenturyLink, Sprint, SBC, GTE•Proficient in the use of Navitaire, Microsoft Office, Lotus notes, Outlook, •Understanding and utilization of bill manager software ( TEM, Tangoe, WinBill, OTRS, Arbor, Service Now, Window, CRM, Omni Bill, SAP, ORACLE ) •Experienced CLEC/ILEC billing analyst, proactively manage accounts with Verizon, Bell South, Sprint, AT & T, Qwest, SBC, LEVEL3,GTE and other LEC;s.•Good rapport with Strategic Relations when dealing with LEC’s both wired and wireless•Experienced with Provisioning local service ILEC, Verizon, AT & T, Sprint, SIP, VOIP, MPLS, voice and data circuits•Excellent customer service skills Tier 1, 2 and 3 Knowledge support

Experience

1. Telecommunications Analyst

   iHeartMedia

   Jun 2022 — Present · San Antonio, TX, US

   Manage all aspects of Circuit Connectivity: Quoting, Ordering, Upgrades, New Services Implementation, Disconnects, and SLA Issues.• Monitor an inbound project request queue and process Network and Telecom orders in the Nextem/Tangoe TEM platform.• Make Carrier selection based on facility availability, diversity requirement, and best-contracted price.• Once the orders have been placed, the candidate will be required to track the order to completion and to ensure appropriate details are captured and entered into the asset management system.• Coordinate with Carriers and Field IT/management personnel to ensure expected delivery intervals deliver access/transport circuits• Ensure network diversity where required (Carrier, last-mile, entrance, IP, POP, and route)• Manage Dependencies and issue resolution for Circuit Orders.• Manage Circuit Vendor relationships and required escalation of Site Surveys, Installation and Performance Issues.• Provide and maintain regular circuit status within implementation databases/software tools while communicating with engineering and field management supporting on-time delivery of orders.• Provide support as needed to the service delivery team during acceptance testing and turn-up of services.• Contribute to developing new and existing procedures supporting ordering, provisioning, and delivering telecommunications products and services.• Provide data analysis of existing and ordered circuit inventories ensuring data integrity and accuracy.• Participate in Network/Telephony design discussions to document requirements for larger projects.• SDWAN setup, testing monitoring of sites with Lumen Vera.• Mobile provisioning, and monitoring within SDWAN, 650 sites.• ISP/ DIA/MPLS monitoring, and troubleshooting SDWAN sites.• Analyze Telecom Needs for upcoming projects• Work with Vendors to survey, order, and install circuits

Education

• New York Institute of Technology

  BA Information System, MIS

  1992