Angelo Gomez
Luxury Retail & Hospitality Leader | Multi-Unit Operations | Driving Sales Growth, Customer Experience Excellence & Team Development
- Role
- Director of Resident Experience and Hospitality at Halcyon Management Group Llc
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Angelo Gomez
Dynamic retail and hospitality leader with over 11 years of experience, recognized for implementing strategic initiatives that significantly enhance customer experience and drive sales growth. Expertise in talent development, coaching, visual merchandising, and data analysis, coupled with a strong focus on financial performance management and operational execution. Committed to fostering a culture of excellence and accountability within teams to achieve outstanding results.Specialties:Luxury Retail Management | Hospitality | Multi-Unit Operations & Expansion | Customer Experience Excellence | Sales Growth & P&L Management | Talent Development & Coaching | Retail Operations & SOP Creation | Visual | Merchandising & Storytelling | New Store Openings | In Store Events and Cross Brand Collaboration
Experience
Director of Resident Experience and Hospitality
Mar 2025 — Present · Brooklyn, NY, US
Create and lead the Residential Hospitality Program inspired by five-star service standards across all resident-facing operations. Train and guide residential facing staff to deliver consistent, elevated experiences through tailored service protocols, onboarding, quality assurance, and recognition programs. Partner closely with property leadership to align hospitality strategy with operational goals, resident feedback, and brand standards across multiple properties.
Skills
- Team Leadership
- Resorts
- Front Office
- Hotels
- Rooms Division
- Hospitality
- Customer Satisfaction
- Event Management
- Micros
- Hotel Management
- Property Management Systems
- Microsoft Office
- Customer Service
- Hospitality Management
- Hospitality Industry
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