Angelo D.

IT Support Technician @Canadian Pacific

Calgary, AB, CA

Provide technical support on the phone for users in Canada and the US.Provide support for the RSA 2FA Authentication through the RSA Security Console, reset Pins, provide temporary tokens, unlock accounts.Provide support on the Mobile Iron technology for unlocking iPhones/Androids, location requests, services reboot, remote account pre-registration, re-enroll devices.Take calls for train crossing deactivations.Work with the Service Manager ticketing system. Create/Manage tickets. Escalation to other support teams.Provided assistance in both, English and French for users all over Canada and also users in the US.AD accounts managementMobileIron support for users with new iPhonesProvide first contact support for applications such as: SAP HR (ESS/MSS), Nexus, Windows, MS Office, CMA, TRIEX, CIM, etc.