Angelo A.

Senior Customer Success Manager, Strategic Account Services at Amazon

Role: Sr Customer Success Manager, Strategic Account Services at Amazon
Location: Miami, FL, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Angelo A.

Principal-level Customer Success leader with 10+ years driving enterprise transformation,…

Experience

Sr Customer Success Manager, Strategic Account Services
Amazon
Oct 2023 — Present · Austin, TX, US
Maintained a $20MM in OPS (Ordered Product Sales) across 12+ accounts servingglobal sellers in US, Brazil and MexicoExceeded KPIs with 12 Strategic Business Plans within 30 days resulting in +30%increase in OPSAchieved 98% CSQS (Customer Satisfaction Quality Survey) score for the last 3quarters consecutivelyUsed Salesforce to maintain health scores, log Strategic Business Reviews, andtrack recent CTAs (call-to-action)Leveraged Paragon Case Management, Slack, Confluence, Gong and Google Driveto quickly identify Seller needs and find tailored solution

Education

Miami Dade College
Associate of Arts - AA
DeVry University
Bachelor of Arts - BA

Contact information

Verified work emails, personal emails, and direct dials — unlocked in one click.

Work email
•••••@amazon.com
Personal email
•••••@•••••.com
Direct dial
+•• ••• ••• ••••

Unlock verified contacts

Free to start · No credit card required

Current company

Amazon

Software Development · 10K employees · 2127 7th Ave., Seattle, WA, 98109, US

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.

amazon.com

Find verified contacts for anyone on LinkedIn

Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.

Start for free See how it works

Free plan included · No credit card required

This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.

About Angelo A.

Experience

Sr Customer Success Manager, Strategic Account Services

Education

Miami Dade College

DeVry University

Find verified contacts for anyone on LinkedIn