Angelica Mabry

About Angelica Mabry

Customer-Centric Leadership: I am a mission-driven leader with a strong customer-centric approach. I bring dynamic experience in driving multi-million-dollar revenue growth and elevating client satisfaction. I have consistently exceeded expectations by improving both internal processes and external client outcomes.AI-Driven Process Improvement: With a stellar history in streamlining departmental processes, I led the development of a custom AI solution that significantly improved team efficiency and knowledge accessibility while driving operational effectiveness across the organization.Expert in CRM & Data Analytics: I am technically proficient in Salesforce, Microsoft Dynamics, Gainsight, MixMax, Scratchpad, CustomAI, Outreach, Clari, Copilot, and Gong. I leverage data analytics and CRM systems to enhance client engagement and retention. By understanding key customer insights, I implement targeted solutions that maximize the value delivered to each client.Leadership in Cross-Functional Team Management: I have demonstrated excellence in leading high-performance cross-functional teams, optimizing onboarding processes, and improving product adoption. My collaborative approach ensures that all teams are aligned to deliver seamless and outstanding customer experiences.Designing & Deploying Customer Success Programs: Instrumental in creating and deploying robust customer success programs, I consistently achieve maximum customer satisfaction while ensuring that clients see value in our products as well as remain engaged and loyal.Let\'s connect to explore opportunities where my expertise in storytelling, leadership, and strategic consulting can contribute to your organization’s success and growth.

Experience

1. Director of Customer Success Operations

   Securly

   Sep 2025 — Present

   In this role, I serve as an operational thought partner to CS executives, designing and implementing scalable processes and playbooks that support the entire post-sale customer journey. My focus is on harnessing data and operational efficiency to ensure customer growth and success directly fuel Securly\'s prosperity.I lead the development and continuous refinement of customer success processes, ensuring they remain adaptable to evolving business needs and customer requirements. By defining critical datasets and building executive-level dashboards, I provide actionable insights that inform strategies for renewals, cross-selling, and upselling while tracking customer health metrics.Additionally, I evaluate and manage the CS tech stack, ensuring tools like Vitally are effectively utilized to track customer interactions, feedback, and health metrics. I\'m focused on incorporating AI and emerging technologies into CS workflows to drive operational improvements. I also provide training and resources to ensure the team executes their responsibilities effectively while maintaining strong data hygiene and process adherence.My work creates feedback loops that continuously gather customer insights, which I communicate to cross-functional teams to drive product improvements and enhance the overall customer experience.Core Focus Areas:• Process Development & Optimization• Data Analytics & Customer Health Metrics• CS Technology Stack Management• Revenue Operations & Renewals Strategy• Team Enablement & Training• Cross-Functional Collaboration

Education

• University of Wisconsin-Stevens Point

  Bachelor of Arts, Communication; Public Relations

  2003 — 2007

Skills

• Sales Management
• Budgets
• Sales
• Event Management
• Strategic Planning
• Team Building
• Management
• Training
• Social Networking
• Public Speaking
• Social Media
• Competitive Analysis
• Time Management
• Leadership
• Budget
• Tourism
• Customer Service
• Market Planning
• Staff Development
• Event Planning
• Marketing
• Account Management