Angelita C. Y.

About Angelita C. Y.

At Ironclad, I’ve spent four years progressively expanding my scope across People Programs, evolving from recruiting operations into onboarding program design and systems development. Most recently, I’ve focused on transforming onboarding from a logistics function into a more structured, persona-based experience system spanning General, GTM, International, and leadership cohorts. Across 28 cohorts and 530+ hires, the program has maintained a 4.7+ experience factor average and is consistently described by new hires as best-in-class.My work sits at the intersection of program design, experience architecture, and operational strategy. I map end-to-end workflows (80 steps, 17 cross-functional handoffs), translate stakeholder needs into scalable systems, and partner across People Ops, BizTech, GTM, and Talent to drive alignment and reduce friction. I think in systems, building programs that scale, sustain, and operate without constant intervention.I’m intentionally evolving toward roles in Program Management, Creative Operations, and Experience Strategy where I can apply this systems-driven approach to broader, more creative challenges. I’m especially drawn to work that is culturally informed, cross-functional, and built to last.Based in the San Francisco Bay Area. Open to connecting with people building thoughtful, high-impact programs.

Experience

1. Senior Onboarding Coordinator

   Ironclad

   Sep 2025 — Present · San Francisco, CA, US

   Redesigned Ironclad\'s onboarding program from a single-track logistics operation into a persona-based experience architecture, launching differentiated pathways for General, GTM, International, and leadership cohorts across 28 cohorts and 530+ hires, sustaining a 4.7+ experience factor average.– Mapped the program\'s full end-to-end workflow (80 steps, 17 cross-functional handoffs) to surface automation opportunities and inform the FY27 streamlining roadmap, Ironclad\'s first systems-level view of onboarding operations.– Reduced live onboarding from four days to two by redesigning the async learning experience within the LMS, consolidating curriculum into a single source of truth without sacrificing experience quality or cultural consistency.– Led a research-backed redesign of the new hire welcome kit: conducted qualitative interviews, analyzed order data, and built budget modeling scenarios to deliver a cost-optimized recommendation approved by leadership.– Partnered with BizTech and People Ops to implement a new hire data validation process, eliminating downstream system and equipment errors at scale.– Conducting a full communications and content audit to align the onboarding roadmap with company OKRs, connecting program design decisions to retention and operational excellence outcomes.

Education

• UCLA

  Bachelor of Arts - BA, Gender Studies