Angelique Talley
Sr. Associate Manager
- Role
- Sr Associate Manager at Sutherland
- Location
- Suffolk, VA, US
- LinkedIn followers
- 500 followers
About Angelique Talley
I’m a results-driven sales and operations leader with 10+ years of experience…
Experience
Sr Associate Manager
Jun 2025 — Present
Lead a high-performing team supporting a Fortune 500 commercial insurance client, driving excellence in sales, service, and client satisfaction through strategic coaching and leadership. • Deliver individualized coaching and group development sessions to front-line managers and agents, improving KPIs across conversion, retention, and quality metrics. • Utilize performance dashboards and analytics to drive targeted action plans, maximizing results and solving root-cause issues in agent behavior and process execution. • Partner with client and internal stakeholders to identify revenue growth opportunities and implement program-level enhancements that support organizational goals. • Ensure compliance with client policies and operational procedures, maintaining high standards in quality assurance and regulatory adherence. • Foster a culture of performance, accountability, and collaboration through goal setting, development planning, and recognition of excellence. • Streamline workflows and collaborate across departments to improve process efficiency, reduce friction, and enhance agent experience and performance.
Education
Old Dominion University
Bachelor's degree
2013 — 2017
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